Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Refunds

Refunds are issued after the returned item has been received and inspected. Items showing signs of wear, alteration, or customer-caused damage may not qualify for a change-of-mind refund.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable for change-of-mind returns.

To start a return, you can contact us at support@celesevincent.com 

For questions about our business, website, or an order, please contact us at the email above.

Our Terms of Service, Privacy Policy, Shipping Policy, and Returns and Refunds Policy provide additional information about using this website and purchasing from us.
You can always contact us for any return question at support@celestevincent.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@celestevincent.com