Shipping policy

SHIPPING POLICY

Processing Time
Orders are processed within 3 business days, excluding weekends and holidays. Any different processing times for preorders or personalized items will be stated on the product page.

Shipping Rates and Delivery
We currently ship to the United States Only. Shipping charges and available delivery estimates are shown at checkout. Transit time is separate from order processing time.

Tracking
When your order ships, you will receive a shipping confirmation email with your tracking number so you can follow its journey to you.

Shipping Delays
If we cannot ship within the stated timeframe, we will notify you and provide the option to accept the revised shipping timeframe or cancel for a full refund.

Address Changes
Please verify your delivery address before placing an order. If you need to make a correction, contact support@celesevincent.com as soon as possible. Changes may not be possible once an order has shipped.

Missing or Damaged Packages
If your package is missing, arrives damaged, or is marked delivered but cannot be located, contact support@celesevincent.com. We will investigate with the carrier and work with you toward an appropriate resolution.